Freezing
What happens when it freezes?
We completely understand that periods of icy weather are very busy times for your company, so we do our best to serve you better and more efficiently during these periods, allowing you the time to make the most of these opportunities for extra turnover.
In order to better serve you, we have:
- A huge stock of winter sport products such as Nijdam® skates and sleds, Wintergrip® snow boots and various accessories.
- Extended opening hours during periods of freezing. For the current hours, please see our homepage.
- Our winter sport warehouse open, allowing you the convenience of buying directly from our bulk stock.
It's freezing, what happens now?
- Periods of freezing are also busy times for Schreuders Sport. This means that all our efforts are focussed on helping our visiting customers. Sending orders is unfortunately impossible during these periods and we therefore kindly request that you pick up orders yourself.
- You can park your vehicle at Plesmanstraat 3 in Leerdam. The building is signposted "Wintersport Leerdam B.V."
- Do you have an access card? Please bring it with you. At the entrance of the building, security will ask you for this card and for valid identification. If you send a driver, it is important for them to be able to prove that they work for your company. For example, by showing a recent invoice. We may call your company for verification.
- If you don't have an access card or forgot to take it with you, please provide our security with valid identification and a recent statement from your Chamber of Commerce. We may call your company for verification.
- If you or your driver are not able to identify yourselves and verification via telephone is not possible, then you will not be allowed access to our premises.
- Once signed in, please take a blue trolley and collect your order in our warehouse. Due to the busy circumstances, it is impossible for us to prepare your order in advance.
- When your order is complete you can proceed to the registration desks.
- Our employees at the desks will register your collected goods. You will receive a packing slip and will have to sign for receipt. Please be sure to check the packing slip, as claims after pick up are not possible.
- After registration, you are required to pay at the checkout. We accept the following payment methods:
- debit cards
- iDeal
- cash
- credit cards, for which a surcharge of 3% applies.
- After payment has been made, an employee will check the invoice again to ensure that it corresponds to the content of your order.
- You may then bring the blue trolley with your order to your vehicle to load your goods. We appreciate it if you could return the blue trolley and any empty boxes to our employees inside the building.
Additional conditions apply during periods of freezing
- Any previous price agreements and/or discounts concerning our winter hardwear (including but not limited to ice skates, sleighs and snowboots) become ineffective immediately during periods of freezing.
- Due to the busy circumstances, sending orders is impossible during periods of freezing and we therefore kindly request that you pick up orders yourself.
- During the busy icy period, it may take longer for us to respond by telephone or email. At that time, online orders are either not possible or only possible to a limited degree.
- During periods of freezing, our service department will be closed. Return goods will not be accepted at that time. You may order spare parts after the icy period ends. It is, for example, unnecessary to return ice skates if you only need new liners or clips.
- Nickle or chrome parts on ice skates are not covered under the warranty.
- Any claims regarding mistakes on orders that have been collected during the frost period are not eligible for credit. We therefore recommend that you carefully check the packing slip before signing it.
Suggestions for your visit during periods of freezing
- Product packaging should always be closed. If you see an open box, please do not take this item as it could be incomplete. Please let our employees know so we can check the item.
- For the safety of our staff and yours, we have installed cameras on our premises, which, in addition to our trained security staff, watch over both your property and ours.
- Extended opening times apply during periods of freezing. For the most up-to-date information, please refer to our news page. During these extended opening times, non-winter related products will not be accessible or only partially accessible.
- In case of severe frost, please allow for additional delays due to increased activity at the registration desks. Waiting times may extend up to 2 or 3 hours. Thank you in advance for your understanding in this.