Returns
Returns
Guarantee
We stand behind the quality of our products. That is why we provide a standard one year guarantee. If you are experiencing an issue with one of our products, please do not hesitate to contact us. If the product is still within the warranty period, we will make every effort to resolve the issue. Is your product outside the warranty period? Then you can have it repaired by our service department. In that case, the costs will be charged to you.Repairs
Our professional service department will repair your defective product. This is completely free within the warranty period. Is your product impossible to repair? Then we will credit the price of the product and refund the purchase amount to your account. You can send your return shipment to:
Schreuders Sport International B.V.
Attn.: Service Department
Plesmanstraat 4
4143 HL Leerdam
The Netherlands
To make this return process run as smoothly and efficiently as possible, we ask that you observe the following:
- Return shipments totalling under € 50,- are not eligible for repair/credit.
- Return shipments must always be sent to us with postage paid, packages with unpaid postage will be refused. Return shipments are sent at the buyer's risk, we are not liable for any damage or loss of returned products. We recommend sending the package as registered mail.
- Return shipments must always include your company name and a clear description of the issue pertaining to each product.
- Returned products received will be repaired in-house if possible. We determine whether products will be replaced by new ones.
- Settlement of returned goods may only take place after receipt of a credit note.
In case of any issues with skates, additional conditions apply:
- Please send both skates in for repair.
- Issues with nickel and chromium with regards to tubes and blades do not fall under the warranty.
- During periods of hard frost, it is often not possible for us to resolve issues quickly and adequately. In this case, we kindly request for you to solve simple issues yourself if possible.